Return & Refund Policy

At The Perfume Depot, we want customers to have a positive shopping experience.

Return Eligibility

Eligible products may generally be returned within 30 days of delivery, subject to the conditions in this policy and applicable law.

To qualify, items should generally be unused, in their original condition, and accompanied by their original packaging and accessories.

Perfumes and Fragrances

For hygiene and product-integrity reasons, opened, sprayed, used, or unsealed fragrance products may not qualify for return unless the item is defective, damaged, incorrect, or a return is otherwise required by law.

Please inspect your order upon delivery and contact us before sending a product back.

Damaged or Incorrect Items

If your order arrives damaged, leaks, or contains the wrong product, contact The Perfume Depot as soon as possible.

Please provide:

• Your order number

• Clear photos of the product

• Photos of the packaging

• A description of the issue

We will review the information and advise you about an appropriate resolution.

Refund Processing

Once an approved return has been received and inspected, eligible refunds are generally processed within 5–7 business days.

Refunds are normally issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Return Shipping

For approved change-of-mind returns, customers may be responsible for return shipping costs. If an item is damaged, defective, or incorrect, contact us for instructions before returning it.

Because fragrances may contain alcohol, customers should not send them using a shipping method that is not permitted for that product.

Contact Us

Customer Support Email: ____________________________

Business Address: __________________________________